Air Traveler's Guide

For peace of mind, travelers should always take out travel insurance. It's important to check the insurance contracts you hold and, if necessary, take out additional insurance to protect yourself adequately.

Credit card or personal insurance coverage
If your trip is covered by credit card or other personal insurance, check that it meets your needs. Does it include coverage for medical care and hospitalization abroad? Does it include cancellation insurance covering all non-refundable prepaid travel expenses, as well as trip interruption insurance? Does it include coverage for lost or stolen luggage? After analyzing the situation, you'll know whether or not you need to take out additional insurance.

Coverage provided by the Régie de l'assurance maladie du Québec (RAMQ)
Visit ramq.gouv.qc.ca to find out more about the health coverage available to all Quebecers when traveling within or outside Quebec.

Since the cost of healthcare services outside Quebec is generally higher, it's essential to take out private travel insurance to cover all or part of the expenses not reimbursed by the Régie.

Vélo Québec Voyages assumes no responsibility for loss, theft or damage to your luggage and personal effects (including your bicycle) during your trip. It is your responsibility to have adequate insurance coverage for your luggage and bicycle. Many home insurance companies, some group insurance plans and some credit cards cover property damaged or stolen outside the home. Check with the appropriate authorities.

What's more, if you've taken out Blue Cross insurance with us, you can read about the terms and conditions of baggage coverage in the "Policyholder's Guide".

Your flight ticket is issued on the basis of the information on your invoice.

• If the name on your invoice is not identical to the name on your passport, please contact us now so that we can make the necessary changes. A fee will be charged for the issuance of a new ticket.
• A word of advice: photocopy your passport and plane ticket, and avoid keeping both documents and their copies in the same place. If you ever lose your passport, you'll be glad you took this precaution.
• To find out more about passports and entry requirements for different countries, consult the current information on the Government of Canada website.

• You must present yourself at the check-in counter of the airline you are traveling with between 3 and 4 hours before the departure time indicated on your flight ticket. It is your responsibility to check flight times within 24 hours of departure.
• Before leaving your baggage and bike box (if applicable), make sure you have identified them properly. For further information on how to board your bicycle, please consult your airline's specific information.

You must check in your bike at the same time as your baggage, on the day of departure, at the Air Transat counter.

You can select your seat as soon as you purchase your package by calling Air Transat's Seat Selection and Information Centre(1-877-872-6728). Please note that fees apply to this service, payable by credit card only. When you call, please have ready: your file number, the date and number of your departure and return flights, the place of departure and destination, and your credit card.

Air Transat invites you to chooseOption Plus, an Economy Class service option offering a host of privileges and priority services. For more information and to book Option Plus, call the Air Transat Information and Seat Selection Centre.

Seat selection and information center: 1-877-872-6728 or 514 636-3630

Please contact us if you wish to travel in "Club Class" with Air Transat. These seats are available on request and in limited quantities, at an additional cost. Once your "Club Class" seat has been confirmed, you can select it in advance at a charge, either online or by calling Air Transat's Seat Selection and Information Centre. The terms and conditions of this complementary service differ from those of your trip. Contact one of our consultants for more information.

• Air Transat
• Travel info - safety and well-being
• Passport and travel documents
• Flight status
• Luggage
• Airport and check-in

You must check in your bicycle at the same time as your baggage, on the day of departure, at the airline counter. The terms of payment for the transport of your bike will be settled at the check-in desk. You will be given this information when you book your package.

It is possible to select a seat in advance if you are not traveling in a group, at an additional cost; please contact our consultants for more information.

Upgrades are available at additional cost. Please ask one of our consultants.

• Air Canada
• Customer service
• Travel documents
• Baggage check-in
• Flight status
• At the airport
• On-board services 
• COVID info

• You have breakfast at your hotel, according to the schedule set by the hotelier. On the days of your stay when you have to go to the next stopover town, your luggage must be deposited at the hotel reception desk before 9:30 am.
• In addition to the planned itinerary for your journey to the next stopover city, you'll also have a number of itinerary options on hand to discover during your stay in each of the stopover cities on your trip. Each day, you choose your route and hit the road at a time and pace that suits you.
• You can have lunch when and where you want.
• When you change stopover towns, your luggage is taken to the next hotel, where rooms are available between 3 and 4 pm.

The list of hotels where you will be staying will be sent to you by e-mail two to three weeks before your departure. When you leave the hotel, we ask you to return your key to reception and, if applicable, to settle the bill for products and services purchased at the hotel (e.g. telephone calls, minibar).

What about your bike? It will spend the night in your room or in a safe place provided for this purpose. We recommend that you lock it at all times.

We recommend that you have a complete tune-up of your bike before you leave. A bike in good condition is the first guarantee of a successful trip.

For minor glitches (adjustment, puncture, etc.), nothing beats the autonomy of your bike to get you back on the road in a matter of minutes!

See "Luggage preparation and checklist ↑" for a list of basic parts and tools to take with you. In the event of major mechanical breakdown, you'll have contact details and telephone numbers for the nearest bike stores.