Traveler's guide with air transportation

For peace of mind, every traveller should always have travel insurance. It is important to check the insurance contracts you have and, if necessary, to take out additional insurance to protect yourself adequately.

Credit card or personal insurance coverage
If your trip is insured through your credit card or other personal insurance, check to see if it meets your needs. Does it include coverage for medical care and hospitalization abroad? Does it include cancellation insurance to cover all non-refundable prepaid travel expenses and trip interruption insurance? Does it include coverage for lost or stolen luggage? After analyzing the situation, you will be able to determine whether or not you should purchase additional insurance.

Coverage offered by the Régie de l'assurance maladie du Québec (RAMQ)
Visit ramq.gouv.qc.ca to find out more about the health insurance coverage that covers all Quebecers when traveling within or outside Quebec.

Since the cost of health services outside Quebec is usually higher, it is essential to have private travel insurance that covers, in whole or in part, the costs that the Régie does not reimburse.

Vélo Québec Voyages assumes no responsibility for loss, theft or damage to your luggage and personal effects (including your bicycle) during your trip. It is your responsibility to have adequate insurance for your luggage and bicycle. Many home insurance companies, some group insurance plans and some credit cards cover property damaged or stolen outside the home. Check with the appropriate authorities.

In addition, if you have taken out Blue Cross insurance with us, you can read about the conditions of the baggage coverage in the "Policyholder's Guide".

Your airline ticket is issued based on the information on your invoice.

• If the name on your invoice is not the same as the name on your passport, contact us now so that we can make the necessary changes. There is a fee for issuing a new ticket.
• A word of advice: photocopy your passport and your plane ticket, and avoid keeping both documents and their copies in the same place. If you ever lose your passport, you'll be glad you took this precaution.
• For more information on passports and entry requirements for different countries, check the current information on the Government of Canada website.

• You must present yourself at the check-in counter of the airline you are traveling with between 3 and 4 hours before the departure time indicated on your flight ticket. It is your responsibility to check flight times within 24 hours of departure.
• Before leaving your baggage and bicycle box (if applicable), make sure you have identified them properly. For details on how to check your bicycle, please refer to your airline's specific information.

You must check in your bicycle at the same time as your luggage, on the day of departure, at the Air Transat counter.

You can select your seat as soon as you purchase your package by calling Air Transat's Seat Selection and Information Centre(1-877-872-6728). Please note that fees apply to this service, payable by credit card only. When you call, please have ready: your file number, the date and number of your departure and return flights, the place of departure and destination, and your credit card.

Air Transat offers youOption Plus, an Economy Class service option that provides a host of privileges and priority services. For more information and to book Option Plus, call the Air Transat Information and Seat Selection Centre.

Information and seat selection center: 1-877-872-6728 or 514-636-3630

Please contact us if you wish to travel in "Club Class" with Air Transat. These seats are available on request and in limited quantities, at an additional cost. Once your "Club Class" seat has been confirmed, you can select it in advance at a charge, either online or by calling Air Transat's Seat Selection and Information Centre. The terms and conditions of this complementary service differ from those of your trip. Contact one of our consultants for more information.

• Air Transat
• Travel info - safety and well-being
• Passport and travel documents
• Flight status
• Luggage
• Airport and check-in

You must check in your bicycle at the same time as your luggage, on the day of departure, at the airline counter. The payment terms for the transportation of your bicycle will be settled at the check-in counter. This information will be given to you when you book your package.

It is possible to select a seat in advance if you are not traveling in a group, at an additional cost; contact our consultants for more information.

It is possible to obtain an upgrade for an additional fee. Ask our consultants for more information.

• Air Canada
• Customer Service
• Travel documents
• Baggage check-in
• Flight status
• At the airport
• Services on board 
• COVID Info

• You have breakfast at your hotel, according to the schedule set by the hotelier. On the days of your stay when you have to go to the next stopover town, your luggage must be deposited at the hotel reception desk before 9:30 am.
• In addition to the planned itinerary for your trip to the next stopover city, you have a few itinerary options to explore during your stay in each of stopover city. Each day, you choose your route and hit the road at a time and pace that suits you.
• You take your lunch where and when you want.
• When you change stopover towns, your luggage is taken to the next hotel, where rooms are available between 3 and 4 pm.

The list of hotels where you will be staying will be sent to you by e-mail two to three weeks before your departure. When you leave the hotel, we ask you to return your key to the reception and to pay, if necessary, the bill for the products and services purchased at the hotel (e.g.: telephone calls, minibar).

What about your bicycle? It will stay overnight in your room or in a safe place provided for that purpose. We recommend that you lock it at all times.

We recommend that you have a complete tune-up of your bicycle before you leave. A bicycle in good condition is the first guarantee of a successful trip.

For small problems (adjustment, flat tire, etc.), nothing beats the autonomy to get you back on the road in a few minutes!

See the "Packing and Checklist ↑" section for a list of basic parts and tools to pack. In the event of a major mechanical breakdown, you'll have contact information and phone numbers to reach the nearest bicycle repair stores.