Traveler's Guide to Air Travel

To travel with peace of mind, every traveler should always have travel insurance. It is important to review your existing insurance policies and, if necessary, purchase additional coverage to ensure you are adequately protected.

Coverage provided by a credit card or personal insurance
If your trip is insured through your credit card or other personal insurance, check to see if it meets your needs. Does it include coverage for medical care and hospitalization abroad? Does it include cancellation insurance covering all non-refundable travel expenses paid in advance, as well as trip interruption insurance? Does it include coverage for lost or stolen luggage? After analyzing the situation, you will be able to determine whether or not you need to purchase additional insurance.

Coverage provided by the Régie de l’assurance maladie du Québec (RAMQ)
Visitramq.gouv.qc.cato learn more about the health coverage provided to all Quebec residents when traveling within or outside Quebec.

Since healthcare costs outside Quebec are usually higher, it is essential to purchase private travel insurance that covers all or part of the costs not reimbursed by the Régie.

Vélo Québec Voyages assumes no responsibility for loss, theft, or damage to your luggage and personal belongings (including your bicycle) during your trip. It is your responsibility to have adequate insurance for your luggage and bicycle.Please note that many home insurance companies, some group insurance plans, and certain credit cards cover property damaged or stolen outside the home. Check with the relevant authorities.

In addition, if you have taken out Blue Cross insurance with us, you can find out about the terms and conditions of the baggage cover by reading the "Insured Person's Guide."

Your airline ticket is issued based on the information appearing on your invoice.

• If the name on your invoice does not match the name on your passport, please contact us immediately so that we can make the necessary changes. A fee will be charged for issuing a new ticket.
• A word of advice: photocopy your passport and airline ticket, and avoid keeping the documents and their copies in the same place. If you ever lose your passport, you'll be glad you took this precaution.
• For more information on passports and entry requirements for different countries, please consult the current information on theGovernment of Canada website.

• You must check in at the check-in counter of the airline you are traveling with between 3 and 4 hours before the departure time indicated on your ticket. It is your responsibility to check flight times within 24 hours of departure.
• Before checking in your luggage and bike box (if applicable), make sure you have clearly labeled them. For details on how to check in your bike, please refer to your airline's specific information.

You must check your bicycle at the same time as your baggage on the day of departure at the Air Transat counter.

You can select your seat when you purchase your package by contacting Air Transat's Information and Seat Selection Center (1-877-872-6728). Please note that a fee applies for this service, payable by credit card only. When you call, please have the following information ready: your file number, the date and number of your departure and return flights, your departure location and destination, and your credit card.

Air Transat invites you to chooseOption Plus, an Economy Class service option offering a host of privileges and priority services. To learn more and reserve Option Plus, call Air Transat's Information and Seat Selection Center.

Information and Seat Selection Center: 1-877-872-6728 or 514-636-3630

Please contact us if you would like to travel inClub Class with Air Transat. These seats are available on request and in limited quantities, for an additional fee. Once your Club Class seat has been confirmed, you can select it in advance, for a fee, either online or by calling the Air Transat Seat Selection and Information Center. The terms and conditions of this additional service differ from those of your trip. Please contact our advisors for more information.

• Air Transat
• Travel information – safety and well-being
• Passport and travel documents
• Flight status
• Luggage
• Airport and check-in

You must check in your bike at the same time as your luggage on the day of departure at the airline counter. Payment for the transport of your bike will be made at the check-in counter. This information will be provided to you when you book your package.

It is possible to select a seat in advance if you are not traveling as a group, for an additional fee; contact our advisors for more information.

Upgrades are available for an additional fee. Please ask our advisors for more information.

• Air Canada
• Customer service
• Travel documents
• Baggage check-in
• Flight status
• At the airport
• Onboard services 
• COVID Information

• You will have breakfast at your hotel, according to the schedule set by the hotelier. On the days of your stay when you have to travel to the next stopover town,your luggage must be left at the hotel reception before 9:30 a.m.
• In addition to the planned itinerary for your trip to the next stopover town, you have a few route options to explore during your stay in each of the stopover towns on your trip. Each day, you choose your route and set off at a time and pace that suits you.
• You can have lunch wherever and whenever you want.
• When you change cities, your luggage will be transported to the next hotel, whererooms are available between 3 p.m. and 4 p.m. 

The list of hotels where you will be staying will be sent to you by email two to three weeks before your departure. When leaving the hotel, we ask that you return your key to the front desk and settle any charges for products and services purchased at the hotel (e.g., telephone calls, minibar).

What about your bike? It will spend the night in your room or in a secure area provided for this purpose. We recommend that you lock it up at all times.

We recommend that you have your bike fully serviced before you set off. A bike in good condition is the first guarantee of a successful trip.

For minor issues (adjustments, flat tires, etc.), nothing beats being self-sufficient so you can get back on the road in minutes!

See the section "Packing and checklist ↑" for a list of basic parts and tools to bring with you. In the event of a major mechanical breakdown, you will have the contact details and phone numbers of the nearest bike shops.