Frequently Asked Questions

When you make your reservation, we offer the following payment methods:

• Visa
• Mastercard

To make any changes to your reservation, please contact us by email or phone.

You can make a reservation for your entire group. For any special requests or to book a customized trip, please contact us by email or phone.

Guided Tour Package Guided subject to availability:
If you choose a tour that includes air travel, you must make your reservation 70 days before the departure date, subject to tour availability. Once the 70-day deadline has passed, Vélo Québec Voyages will release any unsold airline tickets. Travelers who book their trip after this date will be responsible for the difference in the cost of the airline ticket, which must be purchased individually. Without airfare: up to 45 days before your departure date.

Self-guided Tour Self-guided
We recommend booking your trip as early as possible due to high demand during the summer season. In fact, some accommodations may be fully booked if reservations are made too close to the departure date.

To book the Self-guided package Self-guided
For any Self-guided trip, please allow some time between when you submit your booking request and your desired departure date to give us time to plan the details of your trip.

Booking deadlines: 

• 3- to 6-day packages in Quebec: up to 21 business days before departure
• Packages of 7 days or more in Quebec or Ontario: up to 28 business days before departure
• Packages in the Maritimes and Western Canada: up to 28 business days before departure
• Packages for the United States, Europe, and Guadeloupe: up to 28 business days before departure

Do you have any further questions? Feel free to contact our travel advisors.

We’re always happy to learn more about your dream destinations. Please don’t hesitate to contact us with any requests for custom travel plans.

Yes, electrical outlets will be available for participants during the events.

A gluten-free menu is available at mealtimes. However, due to the high volume of food service logistics involved in the Grand Tour and the Petite Aventure, we cannot guarantee 100% that cross-contamination will not occur. The gluten-free menu is therefore available to participants with gluten intolerance, but is not recommended for participants with celiac disease.

No, the packages are offered according to the plans and durations listed on our website, and these cannot be modified.

The packages offered are non-customizable and therefore include both lodging and meals. However, you may bring your own meals, but the cost of those meals cannot be deducted from your package price.

Vélo Québec Voyages will not issue any refunds for services not used during the trip.

No, the only accommodation available for the Petite Aventure the campground at the stopover village.

We only offer tents for two adults, with enough space for two additional children. However, a group of four adults will need to book two tents.

All tours are tailored to your pace, with guides who adapt to your speed. This means you can ride at your own leisure, without the pressure of keeping up with a group or a pace that doesn’t suit you.

Many of our trips are structured around stopover cities, allowing you to enjoy optional rest days on most days of your trip. However, transit days are mandatory since accommodations are booked in advance. If you’re traveling on a guided tour, you may be able to travel in the support vehicle.

In the event of an injury, a decision regarding the continuation of the trip will be made in consultation with the participant, our guide, and a doctor (if necessary).

Feel free to ask our advisors if it’s possible to book accommodations before your departure or after your cycling trip ends so you can enjoy your destination a little longer. Are you visiting the Costa Brava and want to wrap up your trip with a few relaxing days in Barcelona? Before exploring the Alps, would you like to shake off the jet lag with a stay in Lyon? Contact us!

• Trip INCLUDING flight

No. Lithium batteries are considered hazardous materials. Even if you remove the battery from your bike, airlines have safety requirements and do not allow electric bikes on board. For more information, please refer to the airlines’ guidelines regarding prohibited or restricted items.

• Travel WITHOUT a flight

You may bring your electric bike on one of our trips that does not involve air travel. When you register, please let us know so we can properly incorporate this into the trip’s logistics.

We offer bike rentals at several of our destinations. Look for the relevant note on your destination’s page, or contact us for more information about the types of bikes available for rent at your destination.