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Frequently asked questions

Do you have questions about the booking process, our cycling destinations, how your trip works, or a host of other topics? Find the answers here!
Table of contents

How to book?

What payment methods are available to pay for my trip?

At the time of your reservation, we offer you the following payment methods:

  • Visa
  • Mastercard

Can I make changes to my reservation once it is confirmed?

To make any changes to your reservation, please contact us by email or phone.

 

Can I reserve for more than one person?

You can book for your whole group. For any special request or for a customized trip reservation, please contact us by email or phone.

How far in advance should I book my bike trip?

Guided package - subject to availability of departures:
If you choose a trip that includes air transportation, you must make your reservation 70 days before the departure date, depending on the availability of the trip. Once the 70-day deadline has passed, Vélo Québec Voyages will return any unsold airline tickets. The traveler who books his trip after this date will then assume the difference in cost of the airfare which must be purchased on an individual basis. Without air transportation: up to 45 days before your departure date.

Self-guided package :
We recommend booking your trip as early as possible due to the high demand during the summer months. Indeed, some establishments may be fully booked if reservations are made too close to the departure date.

Booking the Self-guided package:
For all Self-guided trips, please allow time between the time you request a reservation and the time you wish to depart to allow us time to plan the details of your trip.

Booking deadlines: 

  • 3 to 6 day packages in Quebec: up to 21 working days before departure
  • Packages of 7 days or more in Quebec, Ontario: up to 28 working days before departure
  • Maritime and Western Canada packages: up to 28 business days prior to departure
  • Packages in the United States, Europe and Guadeloupe: up to 28 business days before departure

Still have questions? Do not hesitate to contact our travel consultants.

Can I contact you to book a custom trip to a destination that is not on your site?

We are always happy to learn more about your dream destinations. Do not hesitate to contact us for any custom trip request.

Questions about the Grand Tour and Petite Aventure events

Is it possible to ride the Grand Tour and the Petite Aventure with an e-bike?

Yes, during the events, electrical connections will be available for participants.

Is it possible to have a gluten-free menu for people with allergies?

A gluten-free menu is available. However, due to the high volume surrounding the logistics of serving meals on the Grand Tour and Petite Aventure, we cannot guarantee 100% safety from food cross-contamination. The gluten-free menu is therefore available for participants who are gluten intolerant, but is not recommended for celiac participants.

Is it possible to modify the Grand Tour or Petite Aventure package?

No, the packages are offered according to the formulas and duration as presented on our website and these are not modifiable.

Is it possible to have access to the Grand Tour and Petite Aventure meal service without paying for lodging?

The packages offered are not modifiable and include lodging and meals. However, you can bring your own meals, but it is not possible to deduct the price of meals from your package.

Questions about unused services

Can I get a refund?

Vélo Québec Voyages will not issue any refund for any service not used during the trip.

Are hotel accommodations available at Petite Aventure for people who do not wish to camp?

No, the only lodging offered for the Petite Aventure is the Village campground.

Is it possible to rent a tent for four people for the Petite Aventure weekend?

We only offer tents for two adults, with room for two additional children. However, a group of four adults will need to take two tents.

Travel with Vélo Québec Voyages

Do I have to follow a pack, or a particular pace when traveling?

All trips are conducted at your own pace, with an accompaniment that adapts to your speed. You can ride at your own pace, without the pressure of following a group or a pace that doesn't suit you.

Is it possible to take rest days instead of doing the day's cycling on my trip?

Many of our trips are built around stopover cities that allow you to enjoy optional rest days on most days of your stay. However, transit days are mandatory since accommodations are booked in advance. If you are in a Guided trip, it may be possible to travel with a recovery car.

In case of injury, a decision will be made in consultation with the participant, our guide, and a doctor (if necessary) as to the continuation of the trip.

Can I move up my departure, or delay my return?

Don't hesitate to ask our advisors if it is possible to book accommodation before departure, or after the end of your cycling trip in order to enjoy your destination for longer. You are visiting the Costa Brava and want to end your trip with a few days of relaxation in Barcelona? Before discovering the Alps, you want to let the jetlag pass with a stay in Lyon? Contact us!

Is it possible to bring my electric bike?

  • Travel WITH flight

No. Lithium batteries are dangerous goods. Even if you remove the battery from your bike, airlines have safety requirements and will not allow electric-assist bikes to be carried on board. For more information see the airline's information on prohibited or restricted items

  • Travel WITHOUT flight

It is possible to bring your electric bike on one of our trips without air transportation. When you register, please let us know so that we can plan it in the logistics of the trip

Is it possible to rent a bicycle for my trip?

We offer bike rentals at many of our destinations. Look for the corresponding mention on the page of your destination, or contact us to have more information on the type of bike available for rent for your destination.

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