Privacy policy
Effective September 2023
Vélo Québec Voyages(hereinafter "Vélo Québec Voyages", "we", "our" or "us") takes privacy and confidentiality seriously.
(hereinafter "Vélo Québec Voyages", "we", "us" or "our").
For this reason, Vélo Québec Voyages ensures that effective controls are in place to protect the confidential nature of your personal information.
to protect the confidential nature of personal information in its custody.
in its care.
This Privacy Policy (the "Policy") describes how Vélo Québec Voyages collects, uses,
communicates and stores the personal information you may provide
provide in connection with your use of the Vélo Québec Voyages website (the "Website")
or the services provided by Vélo Québec Voyages (the "Services"). It also informs you
Vélo Québec Voyages' commitments with respect to the management and protection of personal information.
By accessing this Web Site or using our Services, you consent to the collection,
use, disclosure and storage of your personal information in accordance
in accordance with this Policy.
Who is the Policy for?
This Policy applies to everyone who communicates or interacts with
you are a customer or someone who uses our Platforms or Services.
our Platforms or Services. Our employees and those who respond to our
are subject to a separate privacy policy.
● What is personal information?
It is any information that concerns a natural person and makes it possible,
or combined with other data, to identify him or her. This may include,
for example, your name, e-mail addresses, contact details and any similar
similar information provided to Vélo Québec Voyages. Such information is not
is not considered personal information when it is aggregated and cannot be
cannot be associated with an identifiable individual.
● Sources of personal information
We collect personal information about you from :
- You :
- When you provide this information directly to us, and
- When personal information about you is automatically
automatically collected as part of your use of our services.
services.
- Third parties, when they provide us with your personal information
concerning. Third parties who share your personal information with us
include:- Service providers. For example, we may use
service providers to analyze how you interact and engage with our
engage with our Web Site or services, or third parties may
help us provide you with customer support.
- Service providers. For example, we may use
● Personal information you provide voluntarily
When you visit our Website, participate in a contest, promotion, survey or create an account
survey or create an account on the Website or use our services, you may be
be asked to voluntarily provide us with certain personal information (such as your
name, e-mail address, mailing address and telephone number) so that we can
telephone number) so that we can more easily communicate with you and offer you the
services you require.
● Personal information automatically collected
Cookies - When you access the Web Site, we use a browser feature called a "cookie" to automatically collect certain information.
called a "cookie" in order to automatically collect certain non-identifiable
non-identifiable user information, such as the Internet Protocol (IP) address
address (IP) that identifies the computer, the IP address of the Internet service provider
browser name and version, the date and time the user accesses the Website
accessed the Web Site, the Internet address from which the user directly accesses the
directly to the Web Site, the operating system used, the sections of the Web Site
visited, the Web pages read and images viewed, and the documents displayed on the
Web Site or downloaded from the Web Site. A cookie is a small text file
containing a unique identification number that identifies the visitor's browser (but does not necessarily
visitor) to our computers each time someone visits our Website.
someone visits our Web Site.
We use cookies to administer our Web Site, our services, and to analyze how our
how our site and services are used. They also allow us to
better understand your interests and provide you with a more personalized
online experience. You can reset your browser to notify you when you receive a cookie or decline cookies.
However, if you refuse cookies, you may not be able to use some of the features on our
Web site.
● By using our Web site, you acknowledge that we use essential cookies and you consent to the use of non-essential cookies.
and you consent to the use of non-essential cookies.
● Purposes for which we collect personal information
Vélo Québec Voyages uses the personal information collected about you for the following purposes
purposes:
- Respond to or follow up on online service requests, questions or comments
you send us; - Create and manage your online account and provide you with the services you have
subscribed to; - Personalize and enhance your experience on our Website;
- To carry out analyses and statistics on our audience, our clientele and the use of our
use of our Services, in order to better understand the interests and preferences
of our customers; - Analyze user data on an aggregated and anonymous basis;
- Detect security incidents and protect against malicious activity,
fraudulent or illegal activities; - Take any other action for which personal information has been collected
collected; - For other purposes described in this Policy or as permitted by law.
Tracking information - Vélo Québec Voyages may use non-identifying
information about its users to create general tracking information reports
general tracking information reports regarding the demographics of
demographics of users of the Website or our Services. This
non-identifiable information is used for system and Web Site administration
and Web Site administration, to better understand your interests and to improve the
site.
Electronic communications - If you provide us with your e-mail address, Vélo Québec Voyages may send you,
occasionally, commercial electronic messages
in the form of e-mail, notably to inform you of our promotions, important
important updates, to offer you a new service or product, including those
products, including those offered by entities belonging to the same group of companies.
group of companies.
Targeted advertising - Using cookies and web beacons,
Vélo Québec Voyages is able to offer you advertising that better meets your needs, since it is targeted according to your interests.
to your needs, since it is targeted according to your interests. When you visit
our Web site, cookies and web beacons tell us which pages you are
of interest to you. As a result, we can then display advertising that
your interests. These technologies do not contain any
personal or financial information that could identify you. They
may contain a unique identifier for retargeting purposes. When you
click on one of these advertisements, Vélo Québec Voyages may also track the
campaign response rate.
● Disclosure of personal information
We cannot communicate to a third party the personal information contained in the file
file we hold on you, except with your written consent or as required by law
law (for example, in the case of an investigation by judicial officers). We
communicate to a third party the personal information contained in the file
file we hold on you if this communication is made for the same purposes.
purposes.
Sending personal information about you outside Vélo Québec Voyages
confidentiality, even if you are the recipient of the information.
even if you are the recipient.
Disclosures to our service providers - We may also share your information with third-party
information with third-party suppliers, consultants and other service providers we
service providers we employ to perform tasks or services on our behalf.
on our behalf. These entities include, but are not limited to, our payment processors
providers, web analytics companies (e.g. Google Analytics), business intelligence
intelligence service providers, e-mail service providers (for example, Mailchimp
service providers (e.g. Mailchimp), and advertising partners.
Disclosure to government agencies - We may disclose your personal information to
information about you to government agencies that are authorized by law
authorized by law to obtain such information, or when Vélo Québec Voyages has reasonable grounds to believe
believe that the information may be useful in the investigation of a
information may be useful in the investigation of unlawful activity, or to comply with a subpoena
a subpoena, warrant or order issued by a court, person or body with
person or body requiring the production of information, or to comply with court
comply with the rules of a court relating to the production of records or
information, or to protect the rights or property of Vélo Québec Voyages.
Business Transaction - If Vélo Québec Voyages undergoes a merger or other restructuring
or other reorganization, Vélo Québec Voyages may disclose your personal information to the
the resulting organization.
● Retention and security of personal information
Retention - The personal information we hold about you is kept in an electronic file.
recorded in an electronic file whose purpose is to enable you to benefit from
benefit from Vélo Québec Voyages' services and complementary
services.
Security - We take and apply the necessary and appropriate security measures
appropriate to ensure the confidentiality of personal information in our possession
against loss, destruction or theft, as well as against unauthorized access, disclosure
unauthorized access, disclosure, reproduction, use or modification.
unauthorized access, disclosure, reproduction, use or modification. The personal information contained in our files is therefore only
accessible only to those who need to know it in the performance of their duties and who
and who consult it only when necessary.
Nevertheless, due to the nature of the Internet and the technologies it supports, the risks
risks associated with security and confidentiality cannot be eliminated and Vélo Québec Voyages
cannot guarantee that your personal information will not be disclosed in a manner
disclosed in a manner contrary to this Policy.
Wherever possible, we ensure that the personal information we hold on you is up-to-date
we hold on you is up to date before we use it to make a decision about you.
to make a decision that concerns you.
● Right of access, rectification and deletion
By contacting Vélo Québec Voyages at vqv@velo.qc.ca, you can :
- Request access to your personal information and obtain information about the
information about Vélo Québec Voyages' collection, use and disclosure of your personal information; - Request to change or update your personal information; and
- Request the deletion of your personal information.
● Subject to certain exceptions provided by law, you will be able to obtain reasonable access to
information we hold about you, and you will have the right to challenge the
have the right to challenge the accuracy and completeness of the information
information and have it amended as appropriate. You can help Vélo Québec Voyages maintain
by Vélo Québec Voyages of the accuracy of your personal information by
Notifying Vélo Québec Voyages of any necessary changes.
When you request the deletion of your personal information,
your request will be processed in accordance with applicable laws. Please be aware that Vélo Québec Voyages
may still retain some of your personal information to comply with
to comply with its legal and regulatory obligations or if it is still
is still necessary for the purposes for which it was collected.
● Refusal and withdrawal of consent
By contacting Vélo Québec Voyages at vqv@velo.qc.ca, you may withdraw or change your consent to the use and disclosure of your personal information or withdraw your consent to the use and disclosure of your personal information.
consent to the use and disclosure of your personal information, or refuse to
to certain uses and disclosures, subject to legal or contractual restrictions.
or contractual restrictions. If you refuse to provide us with your personal information
consent, we may not be able to do business with you.
be unable to do business with you or provide you with the services you have requested.
requested services.
Electronic communications - At any time, you may have your name removed
from our promotional or marketing electronic communications mailing lists
by unsubscribing from our e-mail communications or by changing your preferences in your
your Vélo Québec Voyages account settings.
Cookies - You can block the use of cookies by activating the appropriate setting
setting in your browser.
● Length of time personal information is kept
We retain your personal information for as long as we have a legitimate need to do so.
to do so. Even if you have ceased to do business with us, we must retain certain information because, among other reasons, it is required by law.
retain certain information because, among other reasons, it is required by law.
When this information is no longer required, it is destroyed. As part of the
process of destroying information, we adhere to strict rules and ensure that anyone who
to prevent unauthorized access.
● Policy modification
We may make changes or additions to this Policy at any time and therefore
and we encourage you to review it periodically. If we make any
to this Policy, we will notify you by changing the effective date of this Policy at the top of the page.
at the top of the page.
● How to reach us
If you have a question, concern or complaint about your privacy or our
protection of your personal information or our privacy practices, you may contact
Jocelyn Charbonneau, Privacy Officer, by e-mail at
by e-mail at vqv@velo.qc.ca.
You can also contact us by mail at our head office:
1251 Rachel Street East, Montreal, Qc, H2J 2J9.
Include your name and contact details, the nature of your
of your request or complaint, and any other relevant information.
Contact the Vélo Québec Voyages team by e-mail or via the contact form.
contact form.