Privacy Policy

Effective as of September 2023

Respect for privacy and confidentiality is a major concern for Vélo Québec Voyages
(hereinafter “Vélo Québec Voyages,” “we,” “us,” or “our”).
For this reason, Vélo Québec Voyages ensures that it implements effective control measures
to protect the confidentiality of the personal information in its
custody.

This Privacy Policy (the “Policy”) describes how Vélo Québec Voyages collects, uses,
discloses, and stores the personal information you may
provide when using the Vélo Québec Voyages website (the “Website”)
or the services provided by Vélo Québec Voyages (the “Services”). It also informs you
about Vélo Québec Voyages’ commitments regarding the management and protection of personal information.

By accessing this Website or using our Services, you consent to the collection,
use, disclosure, and storage of your personal information
in accordance with this Policy.

Who is this Policy intended for?

This Policy applies to anyone who contacts or interacts with
us, regardless of the method used, whether you are a customer or someone who uses
our Platforms or our Services. Our employees and individuals who respond to our
job postings are subject to a separate privacy policy.

● What is personal information?

This refers to any information relating to an individual that,
either on its own or in combination with other data, allows that individual to be identified. This may include,
for example, your name, email addresses, contact information, and any
similar information provided to Vélo Québec Voyages. Such information
is not considered personal information when it is aggregated and
cannot be associated with an identifiable individual.

● Sources of Personal Information

We collect personal information about you from:

• You:
  • When you provide us with this information directly, and
  • When personal information about you is
    automatically collected as part of your use of our
    services.
• Third parties, when they provide us with personal information, you
  Regarding third parties who share your personal information with us
  include:
  • Service providers. For example, we may use
    service providers to analyze how you interact with and
    engage with our Website or services, or third parties may
    help us provide you with customer support.

● Personal information you voluntarily provide

When you visit our Website, enter a contest, promotion,
survey, create an account on the Website, or use our services, we may
ask you to voluntarily provide us with certain personal information (such as
your name, email address, mailing address, and
phone number) so that we can more easily communicate with you and
provide you with the services you wish to receive.

● Personal Information Collected Automatically

Cookies — When you access the Website, we use a device from the
browser called a “cookie” to automatically collect certain
non-identifiable information about users, such as the
Internet Protocol (IP) address that identifies the computer, the IP address of the Internet service provider
Internet service provider’s IP address , the name and version of the web browser, the date and time the user
accesses the Website, the Internet address from which the user
directly accesses the Website, the operating system used, the sections of the Website
visited, the web pages viewed, the images viewed, and the documents displayed on the
Website or downloaded from the Website. A cookie is a small text file
containing a unique identification number that identifies the visitor’s browser (but
does not necessarily identify the visitor) to our computers each time
someone visits our Website.

We use cookies to manage our Website and services, and to analyze
how our site and services are used. They also allow us to
better understand your interests and offer you a more
personalized online experience. You can reset your browser to notify you when you receive a cookie or to refuse cookies.
However, if you refuse cookies, you may not be able to use certain features of our
website.

● By using our Website, you acknowledge that we use essential cookies
and consent to the use of non-essential cookies.

● Purposes for Which We Collect Personal Information

Vélo Québec Voyages uses the personal information collected about you for the following purposes:
:

• To respond to or follow up on online service requests, questions, or
  comments that you send us;
• To create and manage your online account and provide you with the services to which you
  have subscribed;
• To personalize and improve your experience on our Website;
• To conduct analyses and compile statistics on our audience, our customers, and
  the use of our Services, in order to better understand the interests and preferences
  of our customers;
• Conduct analyses of user data in an aggregated and anonymous manner;
• Detect security incidents and protect against malicious,
  deceptive, fraudulent, or illegal activities;
• To take any other action for which the personal information was
  collected;
• For other purposes described in this Policy or permitted by law.

Information Used for Tracking – Vélo Québec Voyages may use
non-identifiable information about its users to create
general reports containing information used for tracking regarding the
demographic characteristics of users of the Website or our Services. This
non-identifiable information is used for the administration of the
system and the Website, to better understand your interests, and to improve the
site.

Electronic Communications – If you provide your email address, Vélo Québec Voyages may send you,
from time to time, commercial
messages via email, including to inform you of our
promotions and important updates, or to offer you a new service or
product, including those offered by entities that are part of the same
group of companies.

Targeted Advertising – By using cookies and web beacons,
Vélo Québec Voyages is able to offer you advertising that is better tailored
to your needs, since it is targeted based on your interests. When you visit
our website, cookies and web beacons tell us which pages
interest you. As a result, we can subsequently display ads that
align with your interests. These technologies do not contain any
personal or financial information that could identify you. They
may contain a unique identifier necessary for retargeting. When you
click on one of these ads, Vélo Québec Voyages may also track
the campaign’s response rate.

● Disclosure of Personal Information

We may not disclose to a third party the personal information contained
in the file we maintain on you, unless you consent in writing or
the law requires it (in the case of an investigation by law enforcement officials, for example). We
may, in particular, disclose to a third party the personal information contained
in the file we maintain on you if such disclosure is made for the same
purposes.

When personal information about you is sent outside of Vélo Québec Voyages
, it is done in a manner that ensures its confidentiality, even if
is the recipient.

Disclosures to Our Service Providers – We may also share your
information with third-party vendors, consultants, and other service providers
that we engage to perform tasks or provide services
on our behalf. These entities include, among others, our payment processors
, website analytics companies (e.g., Google Analytics),
business intelligence service providers, email service providers
(e.g., Mailchimp), and advertising partners.

Disclosure to Government Agencies — We may disclose
personal information about you to government agencies that
are authorized by law to obtain such information, or when Vélo Québec Voyages has reasonable grounds
to believe that this information may be useful in the
context of an investigation into an illegal activity, or to comply with a subpoena
subpoena, arrest warrant, or order from a court, a person, or
a competent authority requiring the production of information, or to
comply with court rules regarding the production of records or
information, or to protect the rights and property of Vélo Québec Voyages.

Business Transaction – If Vélo Québec Voyages is involved in a merger,
, or any other restructuring, it may disclose your personal information to
the organization resulting from such a merger or other restructuring.

● Retention and Security of Personal Information

Retention – The personal information we hold about you is
stored in an electronic file intended to enable you to
take advantage of the services offered by Vélo Québec Voyages and
additional services.

Security – We take and implement the necessary and
appropriate security measures to ensure the confidentiality of the personal information in
our possession, and to protect it against loss, destruction, and theft, as well as against
unauthorized access, disclosure, reproduction, use, and modification.
The personal information contained in the records is therefore
accessible only to those who need to know it in the performance
of their duties and who access it only when necessary.

Nevertheless, due to the nature of the Internet and related technologies,
security and privacy risks cannot be eliminated, and Vélo Québec Voyages
cannot guarantee that your personal information will not be
disclosed in a manner contrary to the provisions of this Policy.

Whenever possible, we ensure that the personal information
contained in the file we maintain on you is up to date before using it
to make a decision that affects you.

● Right of access, correction, and deletion

By contacting Vélo Québec Voyages at [email protected], you can:

• Request access to your personal information and obtain
  regarding Vélo Québec Voyages’ collection, use, and disclosure of that information;
• Request to modify or update your personal information; and
• Request that your personal information be deleted.

● Subject to certain exceptions provided for by law, you may obtain re
asonable access to the personal information we hold about you, and you
have the right to challenge the relevance and accuracy of this
information and to have it corrected as necessary. You can help
Vélo Québec Voyages maintain the accuracy of your information by
notifying Vélo Québec Voyages of any necessary changes.

When you request the deletion of your personal information,
your request will be processed in accordance with applicable laws. Please note that Vélo Québec Voyages
may still retain some of your personal information
to comply with its legal and regulatory obligations or if such information
is still necessary for the purposes for which the company collected it.

● Refusal and Withdrawal of Consent

By contacting Vélo Québec Voyages at [email protected], you may withdraw or modify your
consent to the use and disclosure of your personal information, or
opt out of certain uses and disclosures, subject to
legal or contractual restrictions. If you refuse to provide us with your personal information
or to give us the required consents regarding it, we may
be unable to do business with you or provide you with the requested services
.

Electronic Communications – You may at any time have your name
removed from our mailing lists for promotional or marketing communications
by unsubscribing from our email newsletters or by changing your preferences in the
settings of your Vélo Québec Voyages account.

Cookies – You can block the use of cookies by enabling the appropriate setting in your browser at this
.

● Retention period for personal information

We retain your personal information for as long as we have a
legitimate need to do so. Even if you have stopped doing business with us, we must
retain certain information because, among other reasons, the law requires it.
When this information is no longer needed, it is destroyed. As part
of the information destruction process, we follow strict rules and
also take steps to prevent any unauthorized persons from accessing it.

● Policy Change

We may make changes or additions to this Policy at any
time, so we encourage you to review it periodically. If we make
changes to this Policy, we will notify you by updating the effective date
of this Policy at the top of the page.

● How to reach us

If you have a question, concern, or complaint regarding
the protection of your personal information or our practices in this regard, you
can contact Jocelyn Charbonneau, Privacy Officer
by email at [email protected].

You can also contact us by mail at our corporate headquarters:

1251 Rachel Street East, Montreal, QC, H2J 2J9.

Please include your name and contact information, the nature
of your request or complaint, and any other relevant information.

Contact the Vélo Québec Voyages team by email or through the contact form at
contact.