Privacy Policy

Effective as of September 2023

Respect for privacy and confidentiality is an important concern for Vélo Québec Voyages
(hereinafter "Vélo Québec Voyages," "we," "us," or "our").
For this reason, Vélo Québec Voyages ensures that it has effective control measures in place
to protect the confidentiality of the personal information in its
care.

This Privacy Policy (the "Policy") describes how Vélo Québec Voyages collects, uses,
discloses, and stores the personal information you may
provide in connection with your use of the Vélo Québec Voyages website (the "Website")
or the services provided by Vélo Québec Voyages (the "Services"). It also informs you
of Vélo Québec Voyages' commitments regarding the management and protection of personal information.

By accessing this Website or using our Services, you consent to the collection,
use, disclosure, and storage of your personal information
in accordance with this Policy.

Who is the Policy intended for?

This Policy applies to anyone who communicates or interacts with
, regardless of the means used, whether you are a customer or someone who uses
, our Platforms, or our Services. Our employees and individuals who respond to our job postings are subject to a separate privacy policy.

● What is personal information?

This refers to any information that relates to a natural person and allows,
separately or in combination with other data, to identify that person. This may include,
for example, your name, email addresses, contact information, and any
similar information provided to Vélo Québec Voyages. Such information is not
considered personal information when it is aggregated and
cannot be associated with an identifiable individual.

● Sources of personal information

We collect personal information about you from:

• You:
  • When you provide us with this information directly, and
  • When personal information about you is
    automatically collected as part of your use of our
    services.
• Third parties, when they provide us with personal information about you
  concerning. Third parties who share your personal information with us
  include:
  • Service providers. For example, we may use
    service providers to analyze how you interact and
    engage with our Website or services, or third parties may
    assist us in providing you with customer support.

● Personal information you voluntarily provide

When you visit our Website, participate in a contest, promotion, survey, or create an account on the Website or use our services, we may ask you to voluntarily provide us with certain personal information (such as your name, email address, and phone number). you may be asked to voluntarily provide us with certain personal information (such as
your name, email address, mailing address, and phone number
) so that we can more easily communicate with you and
provide you with the services you wish to obtain.

● Personal information collected automatically

Cookies — When you access the Website, we use a browser feature called a "cookie" to automatically collect certain non-identifiable information about users, such as the Internet Protocol (IP) address that identifies the computer, the IP address of the Internet service provider, the Internet address, the name and version of the web browser, the date and time the user accesses the Website, the Internet address to which the user is redirected, the number of clicks, the number of pages viewed, and the time spent on the Website. We also use cookies to track the number of visits to the Website and to collect information about the users' preferences. Internet service provider, the name and version of the web browser, the date and time the user
accesses the Website, the Internet address from which the user accesses
the Website directly, the operating system used, the sections of the Website
visited, the web pages read and images viewed, and the documents displayed on the
Website or downloaded from the Website. A cookie is a small text file
containing a unique identification number that identifies the visitor's browser (but
does not necessarily identify the visitor) to our computers each time
someone visits our Website.

We use cookies to administer our Website and services and to analyze
how our site and services are used. They also allow us to
better understand your interests and provide you with a more personalized online experience
. You can reset your browser to notify you when you receive a cookie or to refuse cookies.
However, if you reject cookies, you may not be able to use some of the features of our
website.

● By using our Website, you acknowledge that we use essential cookies
and consent to the use of non-essential cookies.

● Purposes for which we collect personal information

Vélo Québec Voyages uses the personal information collected about you for the following purposes:

• 
  Respond to or follow up on online service requests, questions, or comments you send us;
• Create and manage your online account and provide you with the services you
  have subscribed to;
• Customize and improve your experience on our Website;
• Perform analyses and statistics on our audience, our customers, and
  the use of our Services, in order to better understand the interests and preferences
  of our customers;
• Perform aggregated and anonymous user data analysis;
• Detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activities;
  
• Take any other action for which the personal information was collected;
  ;
• For other purposes described in this Policy or permitted by law.

Tracking Information – Vélo Québec Voyages may use non-identifiable information about its users to create general reports of tracking information regarding the demographic characteristics of users of the Website or our Services. These
non-identifiable information is used for the administration of the Website and to provide general information about the users of the Website or our Services. This non-identifiable information is used for system administration and Website purposes, to better understand your interests, and to improve the
site.

Electronic communications – If you provide your email address, Vélo Québec Voyages may occasionally send you
commercial emails
, particularly to inform you of our
promotions, important updates, or to offer you a new service or
product, including those offered by entities belonging to the same group
of companies.

Targeted advertising – By using cookies and web beacons,
Vélo Québec Voyages is able to offer you advertising that is more relevant
to your needs, as it is targeted according to your interests. When you visit
our website, cookies and web beacons tell us which pages you
are interested in. As a result, we can then display advertising that
matches your interests. These technologies do not contain any
personal or financial information that could identify you. They
may contain a unique identifier necessary for retargeting. When you
click on one of these ads, Vélo Québec Voyages may also track
the response rate of the campaign.

● Disclosure of personal information

We cannot disclose to a third party the personal information contained
in the file we hold on you, unless you consent to it in writing or if the
law provides for it (in the case of an investigation by law enforcement officers, for example). We
may disclose to a third party the personal information contained
in the file we hold on you if this disclosure is made for the same
purposes.

The sending of personal information concerning you outside of Vélo Québec Voyages
is done in such a way as to ensure confidentiality, even if
you are the recipient.

Disclosures to our service providers – We may also share your
information with third-party vendors, consultants, and other service providers
we employ to perform tasks or provide services
on our behalf. These entities include, among others, our payment processing providers,
website analytics companies (e.g., Google Analytics),
business intelligence service providers, email service providers (e.g., Mailchimp), and advertising partners.

Disclosure to Government Agencies — We may disclose your personal information to government agencies that are authorized by law to obtain such information, or when Vélo Québec Voyages has reasonable grounds to believe that such information may be useful in an investigation of illegal activity, or to comply with a subpoena, arrest warrant, or court order from a competent person or agency. subpoena, arrest warrant, or order from a court, person, or
competent body requiring the production of information, or to comply
with court rules regarding the production of records or
information, or to protect the rights and property of Vélo Québec Voyages.

Business transaction —If Vélo Québec Voyages is involved in a merger or
any other restructuring, it may disclose your personal information to
the organization resulting from such merger or other restructuring.

● Retention and security of personal information

Retention – The personal information we hold about you is
recorded in an electronic file for the purpose of enabling you to
benefit from the services offered by Vélo Québec Voyages and
complementary services.

Security – We take and implement the necessary and appropriate security measures to ensure the confidentiality of personal information in our possession, protect it against loss, destruction, theft, as well as unauthorized access, disclosure, reproduction, use, and modification. The personal information contained in the files is therefore accessible only to those who need to know it in the performance of their duties. The information contained in the files is therefore accessible only to those who need to know it in the performance of their duties. The information contained in the files is therefore accessible only to those who need to know it in the performance of their duties. The information contained in the files is therefore accessible only to those who need to know it in the performance of their duties. The information contained in the files is therefore accessible only to those who need to know it in the performance of their duties. The information contained in the files is therefore accessible only to those who need to know it in the performance of their duties. The information contained in the files is therefore accessible only to those who need to know it in the performance of their duties. The information contained in the files is therefore accessible only to those who need to know it in the performance of their duties. The information contained in the files is therefore accessible only to those who need to know it in the performance Personal information contained in files is therefore only accessible to individuals who need to know it in the performance of their duties and who consult it only when necessary.

However, due to the nature of the Internet and related technologies, the
risks associated with security and confidentiality cannot be eliminated, and Vélo Québec Voyages
cannot guarantee that your personal information will not be
disclosed in a manner contrary to the provisions of this Policy.

Where possible, we ensure that the personal information
contained in the file we hold on you is up to date before using it
to make a decision that affects you.

● Right of access, rectification, and deletion

By contacting Vélo Québec Voyages at [email protected], you can:

• Request access to your personal information and obtain in
  information regarding the collection, use, and disclosure of this information by Vélo Québec Voyages.
• Request to modify or update your personal information; and
• Request to delete your personal information.

● Subject to certain exceptions provided for by law, you may obtain reasonable access to the personal information we hold about you and you will have the right to question the relevance and accuracy of this information and have it amended if necessary. You can contribute to maintaining the accuracy of your information at
by Vélo Québec Voyages. You can help Vélo Québec Voyages maintain the accuracy of your information by notifying Vélo Québec Voyages of any necessary changes. You can also request that your information be deleted by contacting Vélo Québec Voyages at [email protected].

When you request the deletion of your personal information,
it will be processed in accordance with applicable laws. Please note that Vélo Québec Voyages
may still retain some of your personal information
in order to comply with its legal and regulatory obligations or if it
is still necessary for the purposes for which the company collected it.

● Refusal and withdrawal of consent

By contacting Vélo Québec Voyages at [email protected], you can withdraw or modify your
consent to the use and disclosure of your personal information, or
refuse to participate in certain uses and disclosures, subject to legal or contractual restrictions
. If you refuse to provide us with your personal information
or give us the required consents, we may be unable
to do business with you or provide you with the services
you have requested.

Electronic communications – You may have your name removed from our promotional or marketing electronic communications mailing lists at any time by unsubscribing from our emails or by changing your preferences in your Vélo Québec Voyages account settings.
You may also unsubscribe from our promotional or marketing electronic communications at any time by visiting
.

Cookies – You can block the use of cookies by activating the setting to that effect in your browser.

● Retention period for personal information

We retain your personal information for as long as we have a legitimate business need to do so. Even if you have ceased doing business with us, we must retain certain information because, among other reasons, the law requires us to do so.
When this information is no longer needed, it is destroyed. As par
When this information is no longer needed, it is destroyed. As part of the information destruction process, we follow strict rules and also take care to prevent unauthorized persons from accessing it.

● Policy Change

We may make changes or additions to this Policy at any
time, so we encourage you to review it periodically. If we make
changes to this Policy, we will notify you by updating the effective date
of this Policy at the top of the page.

● How to join us

If you have any questions, concerns, or complaints regarding the
protection of your personal information or our practices in this regard, you
can contact Jocelyn Charbonneau, our personal information protection officer,
by email at [email protected].

You can also contact us by mail at our head office:

1251 Rachel Street East, Montreal, QC, H2J 2J9.

Include your name and contact information, the nature
of your request or complaint, and any other relevant information.

Contact the Vélo Québec Voyages team by email or via a form at
contact.