Privacy Policy
Effective September 2023
Respect for privacy and confidentiality is a key priority for Vélo Québec Voyages
(hereinafter “Vélo Québec Voyages,” “we,” “our,” or “us”).
For this reason, Vélo Québec Voyages ensures that effective control measures
are in place to protect the confidentiality of the personal information in its
custody.
This Privacy Policy (the “Policy”) describes how Vélo Québec Voyages collects, uses,
discloses, and stores the personal information you may
provide when using the Vélo Québec Voyages website (the “Website”)
or the services provided by Vélo Québec Voyages (the “Services”). It also informs you
of Vélo Québec Voyages’ commitments regarding the management and protection of personal information.
By accessing this Website or using our Services, you consent to the collection,
use, disclosure, and storage of your personal information
in accordance with this Policy.
Who is this Policy intended for?
This Policy applies to anyone who communicates with or interacts with
us, regardless of the method used, whether you are a customer or someone who uses
our Platforms or our Services. Our employees and individuals who apply for our
job openings are subject to a separate privacy policy.
● What is personal information?
This refers to any information relating to an individual that,
either on its own or in combination with other data, allows that individual to be identified. This may include,
for example, your name, email addresses, contact information, and any
similar information provided to Vélo Québec Voyages. Such information
is not considered personal information when it is aggregated and
cannot be associated with an identifiable individual.
● Sources of personal information
We collect personal information about you from:
- You:
- When you provide us with this information directly, and
- When personal information about you is
automatically collected as part of your use of our
services.
- When third parties provide us with your personal information, you
regarding. Third parties who share your personal information with us
include:- Service providers. For example, we may use
service providers to analyze how you interact with and
engage with our Website or services, or third parties may
help us provide customer support to you.
- Service providers. For example, we may use
● Personal information you voluntarily provide
When you visit our Website, enter a contest, promotion,
survey, create an account on the Website, or use our services,
we may ask you to voluntarily provide us with certain personal information (such as
your name, email address, mailing address, and phone number
) so that we can more easily communicate with you and
provide you with the services you wish to receive.
● Personal information collected automatically
Cookies — When you access the Website, we use a feature of the
browser called a “cookie” to automatically collect certain
non-identifiable information about users, such as the
Internet Protocol (IP) address that identifies the computer, the IP address of the Internet service provider
Internet service provider, the name and version of the web browser, the date and time the user
accesses the Website, the Internet address from which the user
directly accesses the Website, the operating system used, the sections of the Website
visited, the web pages read and images viewed, and the documents displayed on the
Website or downloaded from the Website. A cookie is a small text file
containing a unique identification number that identifies the visitor’s browser (but
does not necessarily identify the visitor) to our computers each time
someone visits our Website.
We use cookies to manage our Website and services, and to analyze
how our site and services are used. They also allow us to
better understand your interests and provide you with a more
personalized online experience. You can reset your browser to notify you when you receive a cookie or to refuse cookies.
However, if you refuse cookies, you may not be able to use certain features of our
website.
● By using our Website, you acknowledge that we use essential cookies
and consent to the use of non-essential cookies.
● Purposes for which we collect personal information
Vélo Québec Voyages uses the personal information collected about you for the following purposes:
:
- Responding to or following up on online service requests, questions, or
comments you send us; - To create and manage your online account and provide you with the services you
have subscribed to; - To personalize and enhance your experience on our website;
- Conduct analyses and compile statistics on our audience, our customers, and
the use of our Services, in order to better understand the interests and preferences
of our customers; - Conduct analyses of user data in an aggregated and anonymous manner;
- Detect security incidents and protect against malicious,
deceptive, fraudulent, or illegal activities; - To take any other action for which the personal information was
collected; - For other purposes described in this Policy or permitted by law.
Information Used for Tracking – Vélo Québec Voyages may use
non-identifiable information about its users to create
general reports containing tracking information regarding the
demographic characteristics of users of the Website or our Services. This
non-identifiable information is used for the purposes of administering the
system and the Website, to better understand your interests, and to improve the
site.
Electronic Communications – If you provide your email address, Vélo Québec Voyages may occasionally send you
commercial emails
via email, including to inform you of our
promotions and important updates, or to offer you a new service or
product, including those offered by entities within the same
group of companies.
Targeted Advertising – By using cookies and web beacons,
Vélo Québec Voyages is able to provide you with advertising that is better
tailored to your needs, as it is targeted based on your interests. When you visit
our website, cookies and web beacons tell us which pages
interest you. As a result, we can subsequently display advertising that
aligns with your interests. These technologies do not contain any
personal or financial information that could identify you. They
may contain a unique identifier necessary for retargeting. When you
click on one of these ads, Vélo Québec Voyages may also track
the campaign’s response rate.
● Disclosure of personal information
We cannot disclose to a third party the personal information contained
in the file we maintain on you, unless you consent in writing or
the law requires it (in the case of an investigation by law enforcement officials, for example). We
may, in particular, disclose to a third party the personal information contained
in the file we hold on you if such disclosure is made for the same
purposes.
When personal information about you is sent outside of Vélo Québec Voyages
,
it is done in a manner that ensures its confidentiality, even if
is the recipient.
Disclosures to Our Service Providers – We may also share your
information with third-party vendors, consultants, and other service providers
that we engage to perform tasks or provide services
on our behalf. These entities include, but are not limited to, our payment processors
, website analytics companies (e.g., Google Analytics),
business intelligence service providers, email service providers
(e.g., Mailchimp), and advertising partners.
Disclosure to Government Agencies — We may disclose
your personal information to government agencies that
are authorized by law to obtain such information, or when Vélo Québec Voyages has reasonable grounds
to believe that such information may be useful in the
context of an investigation into illegal activity, or to comply with a subpoena
subpoena, arrest warrant, or order from a court, person, or
competent authority requiring the production of information, or to
comply with court rules regarding the production of records or
information, or to protect the rights and property of Vélo Québec Voyages.
Business Transaction – If Vélo Québec Voyages is involved in a merger,
,
or any other restructuring, it may disclose your personal information to
the organization resulting from such a merger or other restructuring.
● Retention and security of personal information
Data Retention – The personal information we hold about you is
stored in an electronic file designed to enable you to
take advantage of the services offered by Vélo Québec Voyages and
additional services.
Security – We implement and enforce the necessary and
appropriate security measures to ensure the confidentiality of the personal information in
our possession, and to protect it against loss, destruction, and theft, as well as against
unauthorized access, disclosure, reproduction, use, and modification.
The personal information contained in the files is therefore
accessible only to those who need to know it in the performance
of their duties and who consult it only when necessary.
However, due to the nature of the Internet and related technologies,
security and privacy risks cannot be eliminated, and Vélo Québec Voyages
cannot guarantee that your personal information will not be
disclosed in a manner inconsistent with the provisions of this Policy.
Whenever possible, we ensure that the personal information
contained in the file we maintain on you is up to date before using it
to make a decision that affects you.
● Right of access, correction, and deletion
By contacting Vélo Québec Voyages at [email protected], you can:
Request access to your personal information and obtain information regarding Vélo Québec Voyages’ collection, use, and disclosure of such information;- Request to modify or update your personal information; and
- Request that your personal information be deleted.
● Subject to certain exceptions provided for by law, you may obtain reasonable access
to the personal information we hold about you, and you
have the right to challenge the relevance and accuracy of this
information and to have it corrected as necessary. You can help Vélo Québec Voyages maintain
the accuracy of your information by
notifying Vélo Québec Voyages of any necessary changes.
When you request the deletion of your personal information,
your request will be processed in accordance with applicable laws. Please note that Vélo Québec Voyages
may still retain some of your personal information
to comply with its legal and regulatory obligations or if such information
is still necessary for the purposes for which the company collected it.
● Refusal and withdrawal of consent
By contacting Vélo Québec Voyages at [email protected], you may withdraw or modify your
consent to the use and disclosure of your personal information, or
refuse to consent to certain uses and disclosures, subject to legal or contractual
restrictions. If you refuse to provide us with your personal information
or to give us the required consents regarding it, we may
be unable to do business with you or provide you with the services
you have requested.
Electronic Communications – You may at any time have your name
removed from our mailing lists for promotional or marketing communications
by unsubscribing from our email newsletters or by updating your preferences in the
settings of your Vélo Québec Voyages account.
Cookies – You can block the use of cookies by enabling the appropriate setting in your browser.
● Retention period for personal information
We retain your personal information for as long as we have a
legitimate need to do so. Even if you have stopped doing business with us, we must
retain certain information because, among other reasons, the law requires it.
When this information is no longer needed, it is destroyed. As part of
the information destruction process, we follow strict rules and
also ensure that no unauthorized person has access to it.
● Policy Update
We may make changes or additions to this Policy at any
time, so we encourage you to review it periodically. If we make
changes to this Policy, we will notify you by updating the effective date
of this Policy at the top of the page.
● How to reach us
If you have a question, concern, or complaint regarding the
protection of your personal information or our privacy practices, you
can contact Jocelyn Charbonneau, Privacy Officer,
by email at [email protected].
You can also contact us by mail at our headquarters:
1251 Rachel Street East, Montreal, QC, H2J 2J9.
Please include your name and contact information, the nature
of your request or complaint, and any other relevant details.
Contact the Vélo Québec Voyages team by email or through the contact form at
.