Traveler's guide with air transportation

For peace of mind, every traveller should always have travel insurance. It is important to check the insurance contracts you have and, if necessary, to take out additional insurance to protect yourself adequately.

Credit card or personal insurance coverage
If your trip is insured through your credit card or other personal insurance, check to see if it meets your needs. Does it include coverage for medical care and hospitalization abroad? Does it include cancellation insurance to cover all non-refundable prepaid travel expenses and trip interruption insurance? Does it include coverage for lost or stolen luggage? After analyzing the situation, you will be able to determine whether or not you should purchase additional insurance.

Coverage offered by the Régie de l'assurance maladie du Québec (RAMQ)
Visit ramq.gouv.qc.ca to find out more about the health insurance coverage that covers all Quebecers when traveling within or outside Quebec.

Since the cost of health services outside Quebec is usually higher, it is essential to have private travel insurance that covers, in whole or in part, the costs that the Régie does not reimburse.

Vélo Québec Voyages assumes no responsibility for loss, theft or damage to your luggage and personal effects (including your bicycle) during your trip. It is your responsibility to have adequate insurance for your luggage and bicycle. Many home insurance companies, some group insurance plans and some credit cards cover property damaged or stolen outside the home. Check with the appropriate authorities.

In addition, if you have taken out Blue Cross insurance with us, you can read about the conditions of the baggage coverage in the "Policyholder's Guide".

Your airline ticket is issued based on the information on your invoice.

• If the name on your invoice is not the same as the name on your passport, contact us now so that we can make the necessary changes. There is a fee for issuing a new ticket.
• A word of advice: photocopy your passport and your plane ticket, and avoid keeping both documents and their copies in the same place. If you ever lose your passport, you'll be glad you took this precaution.
• For more information on passports and entry requirements for different countries, check the current information on the Government of Canada website.

• You must present yourself at the check-in counter of the airline you are traveling with 3 hours before the departure time indicated on your airline ticket. It is your responsibility to check flight times within 24 hours prior to departure.
• When you check in, specify that you are part of the Vélo Québec Voyages group. Before leaving your luggage and your bicycle box (if applicable), make sure you have identified them properly. For all details regarding the boarding procedures for your bicycle, please consult the specific information of your airline.

You must check in your bicycle at the same time as your luggage, on the day of departure, at the Air Transat counter.

It is possible to select your seat when you purchase your package. You must let us know so that we can send your information to Air Transat and provide you with your group file number. You can then contact the Air Transat Information and Seat Selection Centre(1-877-872-6728). Please note that charges apply to this service, payable by credit card only. When you call, please have ready: your file number, the date and number of your departure and return flights, the place of departure and destination, and your credit card.

Air Transat offers youOption Plus, an Economy Class service option that provides a host of privileges and priority services. For more information and to book Option Plus, call the Air Transat Information and Seat Selection Centre.

Information and seat selection center: 1-877-872-6728 or 514-636-3630

Please contact us if you wish to travel in "Club Class" with Air Transat. These seats are available on request and in limited quantities, at an additional cost. Once your "Club Class" seat has been confirmed, you can select it in advance at a charge, either online or by calling Air Transat's Seat Selection and Information Centre. The terms and conditions of this complementary service differ from those of your trip. Contact one of our consultants for more information.

• Air Transat
• Travel info - safety and well-being
• Passport and travel documents
• Flight status
• Luggage
• Airport and check-in

You must check in your bicycle at the same time as your luggage, on the day of departure, at the airline counter. The payment terms for the transportation of your bicycle will be settled at the check-in counter. This information will be given to you when you book your package.

It is not possible to select a seat in advance. Your seat will be assigned to you when you check in at the airport.

It is possible to obtain an upgrade for an additional fee. Ask our consultants for more information.

• Air Canada
• Customer Service
• Travel documents
• Baggage check-in
• Flight status
• At the airport
• Services on board 
• COVID Info

• You have breakfast at your hotel, (between 7:30 and 9:30).
• Your guide will review the day and the route with you.
• You leave the hotel before 10 am, leaving your luggage at the luggage truck.
• You take the road at the time and pace that suits you. You have in hand the detailed maps and itinerary of the route, including the towns and villages on the program.
• You take your lunch where and when you want. For some destinations, when a "lunch box" is included, it is given to you in the morning, at the time of departure, hence the interest of having a bag.
• On arrival at the stopover town, your luggage will be waiting for you at the hotel, where rooms are usually available between 3 and 4 pm.
• The dinners included in the package are taken at the hotel or in a nearby restaurant. They include a starter, main course and dessert. Drinks, alcoholic or not, are not included.

You share your room with the person who accompanies you. If you are traveling alone, we will match you with a person of the same gender. Depending on the city and the number of participants in the trip, the group may stay in one or two hotels.

When you leave the hotel, we ask you to return your key to the reception and to pay, if necessary, the bill for the products and services purchased at the hotel (e.g. telephone calls, minibar).

If you do not plan to sleep at the hotel on certain nights of your trip, please always inform the guide, so as not to worry anyone.

Please note that in Europe, rooms are generally smaller than in North America.

What about your bicycle? It will stay overnight in your room or in a safe place provided for that purpose. We recommend that you lock it at all times.

We recommend that you have a complete tune-up of your bicycle before you leave. A bicycle in good condition is the first guarantee of a successful trip.

For small problems (adjustment, flat tire, etc.), the guide will be able to help you out and get you back on the road when he passes by. At any time, you can reach them by phone, so that they can help you out or drive you to the nearest bicycle store in case of a major breakdown.

That said, nothing beats self-sufficiency if you want to get back on the road in a few minutes! For a list of basic parts and tools to pack, see the "Packing and Checklist ↑" section.

If you are unable to complete your day, due to fatigue, illness or a major mechanical problem, the support vehicle will drive you and your bicycle to the next stopover city.

Vélo Québec Voyages's professionnal guide is your contact person during your entire trip. Whether you have questions or need advice on the proposed itineraries, hotels, meal planning, transportation of your luggage, mechanical needs, supervision on the road, etc., your guide is Vélo Québec Voyages' representative on the ground. They will listen to your needs and expectations.