Traveler's Guide to Air Travel

To travel with peace of mind, every traveler should always have travel insurance. It is important to review your existing insurance policies and, if necessary, purchase additional coverage to ensure you are adequately protected.

Coverage provided by a credit card or personal insurance
If your trip is insured through your credit card or other personal insurance, check to see if it meets your needs. Does it include coverage for medical care and hospitalization abroad? Does it include cancellation insurance covering all non-refundable travel expenses paid in advance, as well as trip interruption insurance? Does it include coverage for lost or stolen luggage? After analyzing the situation, you will be able to determine whether or not you need to purchase additional insurance.

Coverage provided by the Régie de l’assurance maladie du Québec (RAMQ)
Visitramq.gouv.qc.cato learn more about the health coverage provided to all Quebec residents when traveling within or outside Quebec.

Since healthcare costs outside Quebec are usually higher, it is essential to purchase private travel insurance that covers all or part of the costs not reimbursed by the Régie.

Vélo Québec Voyages assumes no responsibility for loss, theft, or damage to your luggage and personal belongings (including your bicycle) during your trip. It is your responsibility to have adequate insurance for your luggage and bicycle.Please note that many home insurance companies, some group insurance plans, and certain credit cards cover property damaged or stolen outside the home. Check with the relevant authorities.

In addition, if you have taken out Blue Cross insurance with us, you can find out about the terms and conditions of the baggage cover by reading the "Insured Person's Guide."

Your airline ticket is issued based on the information appearing on your invoice.

• If the name on your invoice does not match the name on your passport, please contact us immediately so that we can make the necessary changes. A fee will be charged for issuing a new ticket.
• A word of advice: photocopy your passport and airline ticket, and avoid keeping the documents and their copies in the same place. If you ever lose your passport, you'll be glad you took this precaution.
• For more information on passports and entry requirements for different countries, please consult the current information on theGovernment of Canada website.

• You must check in at the check-in counter of the airline you are traveling with 3 hours before the departure time indicated on your ticket. It is your responsibility to check flight times within 24 hours prior to departure.
• When checking in, specify that you are part of the Vélo Québec Voyages group. Before leaving your luggage and bike box (if applicable), make sure they are clearly labeled. For details on bike boarding procedures, consult your airline's specific information.

You must check your bicycle at the same time as your baggage on the day of departure at the Air Transat counter.

You can select your seat when you purchase your package. You must let us know so that we can forward your information to Air Transat and provide you with the group file number. You can then contact Air Transat's Information and Seat Selection Center (1-877-872-6728). Please note that there is a fee for this service, payable by credit card only. When you call, please have the following information ready: your file number, the date and number of your departure and return flights, your departure location and destination, and your credit card.

Air Transat invites you to chooseOption Plus, an Economy Class service option offering a host of privileges and priority services. To learn more and reserve Option Plus, call Air Transat's Information and Seat Selection Center.

Information and Seat Selection Center: 1-877-872-6728 or 514-636-3630

Please contact us if you would like to travel inClub Class with Air Transat. These seats are available on request and in limited quantities, for an additional fee. Once your Club Class seat has been confirmed, you can select it in advance, for a fee, either online or by calling the Air Transat Seat Selection and Information Center. The terms and conditions of this additional service differ from those of your trip. Please contact our advisors for more information.

• Air Transat
• Travel information – safety and well-being
• Passport and travel documents
• Flight status
• Luggage
• Airport and check-in

You must check in your bike at the same time as your luggage on the day of departure at the airline counter. Payment for the transport of your bike will be made at the check-in counter. This information will be provided to you when you book your package.

It is not possible to select a seat in advance. Your seat will be assigned when you check in at the airport.

Upgrades are available for an additional fee. Please ask our advisors for more information.

• Air Canada
• Customer service
• Travel documents
• Baggage check-in
• Flight status
• At the airport
• Onboard services 
• COVID Information

• You will have breakfast at your hotel (between 7:30 a.m. and 9:30 a.m.).
• Your guide will give you an overview of the day and the route.
• You leave the hotel before 10 a.m., leaving your luggage with the luggage truck.
• You set off at a time and pace that suits you. You have detailed maps and itineraries for the route, including the towns and villages on the itinerary.
• You can eat lunch wherever and whenever you want. For some destinations, when a lunch box is included, it is given to you in the morning when you leave, which is why it is useful to have a bag.
• When you arrive at the stage town, your luggage will be waiting for you at the hotel, where rooms are generally available between 3 p.m. and 4 p.m.
• Dinners included in the package are served at the hotel or at a nearby restaurant. They include an appetizer, main course, and dessert. Alcoholic and non-alcoholic beverages are not included.

You will share your room with the person accompanying you. If you are traveling alone, we will pair you with someone of the same gender. Depending on the city and the number of participants on the trip, the group may be accommodated in one or two hotels.

When leaving the hotel, we ask that you return your key to the front desk and settle any charges for products and services purchased at the hotel (e.g., telephone calls, minibar).

If you plan on not staying at the hotel on certain nights during your trip, please always inform the guide so that no one worries.

Please note that in Europe, rooms are generally smaller than in North America.

What about your bike? It will spend the night in your room or in a secure area provided for this purpose. We recommend that you lock it up at all times.

We recommend that you have your bike fully serviced before you set off. A bike in good condition is the first guarantee of a successful trip.

For minor issues (adjustments, flat tires, etc.), the guide will be able to assist you and get you back on the road. You can reach them by phone at any time so that they can help you out or, in the event of a major breakdown, take you to the nearest bike shop.

That said, nothing beats autonomy if you want to get back on the road in a matter of minutes! For a list of basic parts and tools to take with you, see the section"Packing and checklist ↑."

If you are unable to complete the day's ride due to fatigue, illness, or a major mechanical problem, the support vehicle will transport you and your bike to the next stage town.

The Vélo Québec Voyages professional guide is your point of contact throughout your trip. Whether you have questions or need advice on suggested itineraries, hotels, meal planning, luggage transport, mechanical needs, road support, etc., your guide is Vélo Québec Voyages' representative in the field. They are attentive to your needs and expectations.